Help and Training

Welcome to UWS help and training!

Find answers to common questions below. Click on the buttons to see what’s coming next and get ready for success!

Many of you have requested new features, and rather than updating our existing SupplyTrax Warehouse Management System, we took the opportunity to build a more advanced, user-friendly solution from the ground up.

Yes. All customers will migrate to UWS, which includes a new mobile app and website. During the transition, you may use both the current WM app and the new UWS app at the same time (if needed).

SupplyTrax WM will be decommissioned and become unavailable for use at the end of the calendar year 2026. 

All users will be set up with a Border States login and password. You’ll be set up with an account during your implementation if you don’t already have one. Your login will be your email address, and you’ll set up and manage your password on our website, borderstates.com. 

  • Simplified Logins: One login for everything with enhanced security—no more password cards!
  • Instant Inventory Search: Find inventory, locations, and on-hand quantities in real time.
  • Reel Tracking: Better wire and cable inventory tracking to prevent shortages and reduce costs.
  • Improved Data Validation: Fewer errors and smoother transaction submissions to iVUE.
  • Smarter Product Search: Search by item number or description, even without a barcode.
  • Transaction History: View up to seven days of past transactions directly from your device and up to a year of transactions on the web.
  • User Customization: Greater flexibility to manage users, with the option to assign admin rights internally.
  • Enhanced Work Order Transactions: A redesigned interface will improve the process when creating transactions from a downloaded work order.

We are introducing our Border States Integration capabilities with UWS. When you buy material from Border States, we can integrate the following transactions with iVUE, providing efficiencies throughout the purchasing process:

  • Automate purchase orders between SAP and your iVUE system using push or pull methods
  • Receiving delivery data is sent from Border States to iVUE
  • Invoices sent from Border States to iVUE
  • Optional charge out automation for project orders

Yes. Users will be automatically signed out after seven days of inactivity.  After that you will be required to log in again. 

Yes. You can be signed into the app on multiple devices at the same time, with no limit.  

  • Phase 1 release (early 2026): Those customers who wanted first access to UWS were onboarded in the early months of 2026. 
  • Minor releases (February 2026 – August 2026): Throughout 2026, multiple minor releases were deployed, providing bug fixes and enhancement functionality.
  • Phase 2 release (October 2026): The full replacement of SupplyTrax WM will become available in October 2026. This includes our redesigned Download Work Order experience. This version will allow all remaining customers to migrate to UWS. 

Customer migrations will be completed October – December 2026. The Border States team will contact you once your organization’s conversion date has been confirmed and provide detailed instructions, training information and registration timelines to support a successful transition. 

SupplyTrax WM will be decommissioned and become unavailable for use at the end of the calendar year 2026. 

No. The existing connection we have with your system will continue to work.

  • Finalize the user list, including assigning buyer names and identifying Customer Admins. 
  • Verify the GL Account/GL Activity structure. 
  • Updating or establishing Border States credentials for all users of UWS. 
  • All users to review UWS training links. 

We want to make your transition seamless! Training will be delivered through online video tutorials and live sessions where you can ask questions in real time. Videos will cover:

  • Navigating the home screen with transaction history and product search.
  • Creating, reviewing, managing and submitting transactions.
  • Support, settings, and data refresh.

 

We’ll also hold weekly customer support calls to answer your questions and ensure a smooth rollout every Tuesday at 3 PM CST. The link to sign up for the training is below.

With no official training being offered, Border States strongly recommends completing the available training materials before your organization’s migration date to ensure a smooth transition and minimize disruptions. 

Admins can request access for new users, and training materials will remain available below for future onboarding needs. 

Training videos

Check out these quick videos for a rundown on the new UWS app! Each one is under 3 minutes and gives you a brief tutorial on both new and existing navigation features.

Transaction history and product search

Create transactions in UWS

Manage and submit transactions

Support, settings, and data refresh

Setting Defaults and GL Accounts

Interested in attending a Q&A session?

As we continue to migrate customers to the new UWS app we are holding regular Q&A sessions for our customers. We’ll spend time answering any question you may have about the new app to make your transition as smooth as possible.

If you’re interested in attending one of these sessions you can sign up here:

Schedule online

Contact support

We’re here to help! For any questions, concerns, or other issues, simply email our support team at uwssupport@borderstates.com.

Keep up to date

We are committed to updating and enhancing UWS to meet our customers needs. To see what changes we’ve been making to UWS view our release notes page.