Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns.
1769-IF8 8 Point Analog Input Module Incorrect Values Reported
Reference: 2019-04-001
Date: April 2019
This Product Notice informs you of an anomaly that exists with the Allen-Bradley 8 Point Analog Input Module, catalog numbers 1769-IF8 and 1769-IF8K. Modules with manufacturing dates of October 5, 2018 through December 29, 2018 may have been produced with incorrect firmware. This will result in incorrect values reported and the alarm not working.
PRODUCT NOTICE
Page 2 of 5
– Product Identification –
The affected products are Allen-Bradley 8 Point Analog Input Modules, catalog numbers 1769-IF8 and 1769-IF8K.
Affected 1769-IF8 modules were manufactured from October 5, 2018, through December 29, 2018. Affected 1769-
IF8K modules were manufactured on December 3, 2018.
For open and installed product, the product
identification information will be found on the module
nameplate, located on the side of the module. The
catalog number will be in the CAT field and the date of
manufacture will be in the lower right corner in the
DATE field. The date will be of the format
YYYY/MM/DD, where YYYY is the year, MM is the
month code, and DD is the day of the month.
In the example shown to the left the catalog number is
1769-IF8 and the date code is YYYY/MM/DD. If the
date code were between 2018/10/05 and 2018/12/29
this product would be in the affected module range and
subject to this notification.
For product still in the shipping carton, the product
identification will found on the carton label. The
catalog number will be in the CAT field and the
date of manufacture will be on the right side in the
DATE field. The date will be of the format
YYYY/MM/DD, where YYYY is the year, MM is the
month code, and DD is the day of the month.
In the example shown to the left the catalog
number is 1769-IF8 and the date code is
YYYY/MM/DD. If the date code were between
2018/10/05 and 2018/12/29 this product would be
in the affected module range and subject to this
notification.
PRODUCT NOTICE
Page 3 of 5
For product distributed in a multi-pack carton,
the product identification will found on the
distribution label. The catalog number will be in
the CAT.NO. field and the date of packaging
will be in the bottom right corner in the PKG
DATE/PICKER field. The date will be of the
format YYYY/MM/DD, where YYYY is the year,
MM is the month code, and DD is the day of
the month.
Important – The date of packaging of affected
product may range from 2018/10/05 through
2019/01/03.
In the example shown to the left the catalog
number is 1769-IF8 and the packaging date
code is YYYY/MM/DD. If the date code were
between 2018/10/05 and 2019/01/03 this
product would be in the affected module range
and subject to this notification.
– Description –
An anomaly exists with the Allen-Bradley 8 Point Analog Input Module, catalog numbers 1769-IF8 and 1769-IF8K.
Modules with manufacturing dates of October 1, 2018 through December 31, 2018 may have been produced with
incorrect firmware. This will result in incorrect data values reported and the alarm not working.
– Temporary Workarounds –
No workaround has been identified. Customers are advised to replace affected product as described in the
Correction section of this document.
– Correction –
Correction requires replacement of affected product. Customers are advised to return product matching the Product
Identification information in this document to their local Rockwell Automation Distributor, Sales Office, or other place
of purchase for replacement. Reference this Product Notice PN 2019-04-001 when requesting replacement product.
Rockwell Automation will accept requests for replacement product for a period of 18 months from the initial
publication of this Product Notice.
PRODUCT NOTICE
Page 4 of 5
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance.
If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement. Make sure to reference this Product Notice when requesting replacement product.
All returns should be over packed to prevent shipping damage during transit.
Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document.
If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling.
Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1086100. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
PRODUCT NOTICE
Page 5 of 5
Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns.
1769-IF8 8 Point Analog Input Module Incorrect Values Reported
Reference: 2019-04-001
Date: April 2019
This Product Notice informs you of an anomaly that exists with the Allen-Bradley 8 Point Analog Input Module, catalog numbers 1769-IF8 and 1769-IF8K. Modules with manufacturing dates of October 5, 2018 through December 29, 2018 may have been produced with incorrect firmware. This will result in incorrect values reported and the alarm not working.
PRODUCT NOTICE
Page 2 of 5
– Product Identification –
The affected products are Allen-Bradley 8 Point Analog Input Modules, catalog numbers 1769-IF8 and 1769-IF8K.
Affected 1769-IF8 modules were manufactured from October 5, 2018, through December 29, 2018. Affected 1769-
IF8K modules were manufactured on December 3, 2018.
For open and installed product, the product
identification information will be found on the module
nameplate, located on the side of the module. The
catalog number will be in the CAT field and the date of
manufacture will be in the lower right corner in the
DATE field. The date will be of the format
YYYY/MM/DD, where YYYY is the year, MM is the
month code, and DD is the day of the month.
In the example shown to the left the catalog number is
1769-IF8 and the date code is YYYY/MM/DD. If the
date code were between 2018/10/05 and 2018/12/29
this product would be in the affected module range and
subject to this notification.
For product still in the shipping carton, the product
identification will found on the carton label. The
catalog number will be in the CAT field and the
date of manufacture will be on the right side in the
DATE field. The date will be of the format
YYYY/MM/DD, where YYYY is the year, MM is the
month code, and DD is the day of the month.
In the example shown to the left the catalog
number is 1769-IF8 and the date code is
YYYY/MM/DD. If the date code were between
2018/10/05 and 2018/12/29 this product would be
in the affected module range and subject to this
notification.
PRODUCT NOTICE
Page 3 of 5
For product distributed in a multi-pack carton,
the product identification will found on the
distribution label. The catalog number will be in
the CAT.NO. field and the date of packaging
will be in the bottom right corner in the PKG
DATE/PICKER field. The date will be of the
format YYYY/MM/DD, where YYYY is the year,
MM is the month code, and DD is the day of
the month.
Important – The date of packaging of affected
product may range from 2018/10/05 through
2019/01/03.
In the example shown to the left the catalog
number is 1769-IF8 and the packaging date
code is YYYY/MM/DD. If the date code were
between 2018/10/05 and 2019/01/03 this
product would be in the affected module range
and subject to this notification.
– Description –
An anomaly exists with the Allen-Bradley 8 Point Analog Input Module, catalog numbers 1769-IF8 and 1769-IF8K.
Modules with manufacturing dates of October 1, 2018 through December 31, 2018 may have been produced with
incorrect firmware. This will result in incorrect data values reported and the alarm not working.
– Temporary Workarounds –
No workaround has been identified. Customers are advised to replace affected product as described in the
Correction section of this document.
– Correction –
Correction requires replacement of affected product. Customers are advised to return product matching the Product
Identification information in this document to their local Rockwell Automation Distributor, Sales Office, or other place
of purchase for replacement. Reference this Product Notice PN 2019-04-001 when requesting replacement product.
Rockwell Automation will accept requests for replacement product for a period of 18 months from the initial
publication of this Product Notice.
PRODUCT NOTICE
Page 4 of 5
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance.
If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement. Make sure to reference this Product Notice when requesting replacement product.
All returns should be over packed to prevent shipping damage during transit.
Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document.
If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling.
Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1086100. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
PRODUCT NOTICE
Page 5 of 5
Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062