Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns.
Studio 5000 V31.00.00 Incompatibility with V30 AOPs for PowerFlex 755 Drives
Reference: 2018-04-002
Date: April 2018
This Product Notice informs you of a potential anomaly that exists with Studio 5000® V31.00.00 with V5.01 PowerFlex Drives AOP. Installation of V31.00.00 may interfere with Studio 5000 V30 PowerFlex Drive module property operations when “Standard and Safety” connections or “Safety Only” connections are in use.
– Product Identification –
The affected products are Studio 5000 Logix Designer V31.00.00 with PowerFlex Drives AOP V5.01 when upgrading from Studio 5000 V30. Affected catalog numbers are:
9324-RLD700NXENE, 9324-RLD700NXINT
9324-RLD600ENE, 9324-RLD600INTL
9324-RLD300NXENE, 9324-RLD300NXINT
9324-RLD250ENE, 9324-RLD250INTL
9324-RLD200ENE, 9324-RLD200INTL
9324-RLD000ENE, 9324-RLD000INTL
PRODUCT NOTICE
Page 2 of 6
To determine the version of Studio 5000 Logix Designer, open the Help About Logix Designer dialog. The version number is shown in the Version field.
In the example shown to the left, the version number is V31.00.00.
To determine the version of PowerFlex Drives AOP:
1. Open the Studio 5000 project.
2. Go offline with Studio 5000 and open Module Properties of the module.
3. Right click on the box symbol to the left of the dialog title, as shown to the left.
4. Select About Module Profile …
5. The AOP version will be shown in the Software Version Installed field of the resulting About dialog.
Additional information on AOP versions may be found on the Rockwell Automation Knowledgebase Article ID 59520.
Important – The affected PowerFlex Drive features were initially released as part of Studio 5000 V30.xx.xx. If you are upgrading from a version of Studio 5000 V29 or earlier, you are not affected and no action is required. If you are not using “Standard and Safety” connections or “Safety Only” connections you are not affected and no action is required.
PRODUCT NOTICE
Page 3 of 6
– Description –
An anomaly exists with Studio 5000 V31.00.00. Installation of Studio 5000 V31.00.00 with PowerFlex Drives AOP V5.01 may interfere with Studio 5000 V30 PowerFlex Drive module property operations when “Standard and Safety” connections or “Safety Only” connections are in use. The module configuration dialog will be completely empty, showing only the OK and Cancel buttons, as shown in the following image. “Standard” connections are not affected.
Note – When Studio 5000 V31.00.00 is installed on a computer that also includes prior versions of Studio 5000, operating files of those prior versions may also be updated. These include files that are distributed as part of the PowerFlex Drives AOP. If you subsequently open your Studio 5000 project files in a V30 version of Studio 5000 and set the module properties to “Standard and Safety” or “Safety Only” connections a fatal error may occur.
– Temporary Workarounds –
Until AOP files correcting this anomaly are available, you may revert your Studio 5000 Logix Designer installation back to V30 or earlier. If you require Studio 5000 Logix Designer V31.00.00 for system development, you should install Logix Designer on a separate computer or virtual machine.
Note – Installation of Studio 5000 V31.00.00 on a computer that also contains an installation of Studio 5000 V30 will also update operating files of the V30 installation. This may result in fatal errors as described in the Description section above. When using this temporary workaround make sure the computer with V30 does not have the V5.01 AOP files.
– Correction –
Correction requires updating the PowerFlex Drives AOP to V5.02 or later. There are three methods of obtaining the updated AOP from the Rockwell Automation Product Compatibility and Download Center (PCDC) at https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx.
1. Download and install the PowerFlex Drives AOP from the PCDC. In the Search field enter “Drive AOPs”, then select the “Drive AOPs” product. Click the Downloads button and follow the instructions to download and install the PowerFlex Drives AOP V5.02 or later.
2. Download and install Studio 5000 V31.00.01 from the PCDC. In the Search field enter “Studio 5000”, then select the specific Studio 5000 product to download. In the version listing, select version 31.00.01 or later. Click the Downloads button and follow the instructions to download and install the selected Studio 5000 product. Note – Installation and use of Studio 5000 products requires license activation. If you are upgrading from a version of Studio 5000 V30 or prior you may be required to obtain a V31 license and activate your software.
PRODUCT NOTICE
Page 4 of 6
3. Download and install the AOP Bundle Studio 5000 LD V10.01 – V31.00.01 from the PCDC. In the Search field enter “Add-On Profiles”, then select the “Add-On Profiles” product. Click the Downloads button and follow the instructions to download and install the PowerFlex Drives AOP V5.02 or later.
When complete, verify PowerFlex Drives AOP V5.02 has been installed by following the instructions in the Product Identification section of this document.
Note – As of the release of this Product Notice, AOP files correcting this anomaly are in development and not available for download from the PCDC. To receive an email notification when AOP files are available, a link has been provided at the end of the Knowledgebase Article ID 1073097 for this notification.
Important – Drive hardware is not affected and may not be returned on this Product Notice.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance.
Until updated product is available correcting this anomaly, implement the actions listed in the temporary workarounds section.
Customers under support contract are automatically eligible for software updates. Customers not under a support contract should contact Rockwell Automation for further instructions.
If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Notice when calling.
Customers with TechConnect contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1073097. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
Customers using the Rockwell Automation Support Center in a non-English language should search for the document by the article ID number listed above. The resulting article ID for non-English postings may be different than the listed article ID number.
If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
PRODUCT NOTICE
Page 5 of 6
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
PRODUCT NOTICE
Page 6 of 6
Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location on http://www.rockwellautomation.com/support/ by clicking Get Support Now, selecting your country, and clicking the Phone/OnSite Support tab.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062
If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns.
Studio 5000 V31.00.00 Incompatibility with V30 AOPs for PowerFlex 755 Drives
Reference: 2018-04-002
Date: April 2018
This Product Notice informs you of a potential anomaly that exists with Studio 5000® V31.00.00 with V5.01 PowerFlex Drives AOP. Installation of V31.00.00 may interfere with Studio 5000 V30 PowerFlex Drive module property operations when “Standard and Safety” connections or “Safety Only” connections are in use.
– Product Identification –
The affected products are Studio 5000 Logix Designer V31.00.00 with PowerFlex Drives AOP V5.01 when upgrading from Studio 5000 V30. Affected catalog numbers are:
9324-RLD700NXENE, 9324-RLD700NXINT
9324-RLD600ENE, 9324-RLD600INTL
9324-RLD300NXENE, 9324-RLD300NXINT
9324-RLD250ENE, 9324-RLD250INTL
9324-RLD200ENE, 9324-RLD200INTL
9324-RLD000ENE, 9324-RLD000INTL
PRODUCT NOTICE
Page 2 of 6
To determine the version of Studio 5000 Logix Designer, open the Help About Logix Designer dialog. The version number is shown in the Version field.
In the example shown to the left, the version number is V31.00.00.
To determine the version of PowerFlex Drives AOP:
1. Open the Studio 5000 project.
2. Go offline with Studio 5000 and open Module Properties of the module.
3. Right click on the box symbol to the left of the dialog title, as shown to the left.
4. Select About Module Profile …
5. The AOP version will be shown in the Software Version Installed field of the resulting About dialog.
Additional information on AOP versions may be found on the Rockwell Automation Knowledgebase Article ID 59520.
Important – The affected PowerFlex Drive features were initially released as part of Studio 5000 V30.xx.xx. If you are upgrading from a version of Studio 5000 V29 or earlier, you are not affected and no action is required. If you are not using “Standard and Safety” connections or “Safety Only” connections you are not affected and no action is required.
PRODUCT NOTICE
Page 3 of 6
– Description –
An anomaly exists with Studio 5000 V31.00.00. Installation of Studio 5000 V31.00.00 with PowerFlex Drives AOP V5.01 may interfere with Studio 5000 V30 PowerFlex Drive module property operations when “Standard and Safety” connections or “Safety Only” connections are in use. The module configuration dialog will be completely empty, showing only the OK and Cancel buttons, as shown in the following image. “Standard” connections are not affected.
Note – When Studio 5000 V31.00.00 is installed on a computer that also includes prior versions of Studio 5000, operating files of those prior versions may also be updated. These include files that are distributed as part of the PowerFlex Drives AOP. If you subsequently open your Studio 5000 project files in a V30 version of Studio 5000 and set the module properties to “Standard and Safety” or “Safety Only” connections a fatal error may occur.
– Temporary Workarounds –
Until AOP files correcting this anomaly are available, you may revert your Studio 5000 Logix Designer installation back to V30 or earlier. If you require Studio 5000 Logix Designer V31.00.00 for system development, you should install Logix Designer on a separate computer or virtual machine.
Note – Installation of Studio 5000 V31.00.00 on a computer that also contains an installation of Studio 5000 V30 will also update operating files of the V30 installation. This may result in fatal errors as described in the Description section above. When using this temporary workaround make sure the computer with V30 does not have the V5.01 AOP files.
– Correction –
Correction requires updating the PowerFlex Drives AOP to V5.02 or later. There are three methods of obtaining the updated AOP from the Rockwell Automation Product Compatibility and Download Center (PCDC) at https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx.
1. Download and install the PowerFlex Drives AOP from the PCDC. In the Search field enter “Drive AOPs”, then select the “Drive AOPs” product. Click the Downloads button and follow the instructions to download and install the PowerFlex Drives AOP V5.02 or later.
2. Download and install Studio 5000 V31.00.01 from the PCDC. In the Search field enter “Studio 5000”, then select the specific Studio 5000 product to download. In the version listing, select version 31.00.01 or later. Click the Downloads button and follow the instructions to download and install the selected Studio 5000 product. Note – Installation and use of Studio 5000 products requires license activation. If you are upgrading from a version of Studio 5000 V30 or prior you may be required to obtain a V31 license and activate your software.
PRODUCT NOTICE
Page 4 of 6
3. Download and install the AOP Bundle Studio 5000 LD V10.01 – V31.00.01 from the PCDC. In the Search field enter “Add-On Profiles”, then select the “Add-On Profiles” product. Click the Downloads button and follow the instructions to download and install the PowerFlex Drives AOP V5.02 or later.
When complete, verify PowerFlex Drives AOP V5.02 has been installed by following the instructions in the Product Identification section of this document.
Note – As of the release of this Product Notice, AOP files correcting this anomaly are in development and not available for download from the PCDC. To receive an email notification when AOP files are available, a link has been provided at the end of the Knowledgebase Article ID 1073097 for this notification.
Important – Drive hardware is not affected and may not be returned on this Product Notice.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance.
Until updated product is available correcting this anomaly, implement the actions listed in the temporary workarounds section.
Customers under support contract are automatically eligible for software updates. Customers not under a support contract should contact Rockwell Automation for further instructions.
If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Notice when calling.
Customers with TechConnect contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1073097. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
Customers using the Rockwell Automation Support Center in a non-English language should search for the document by the article ID number listed above. The resulting article ID for non-English postings may be different than the listed article ID number.
If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
PRODUCT NOTICE
Page 5 of 6
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
PRODUCT NOTICE
Page 6 of 6
Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location on http://www.rockwellautomation.com/support/ by clicking Get Support Now, selecting your country, and clicking the Phone/OnSite Support tab.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062
If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.