Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
PRODUCT SAFETY ADVISORY
Notice of Potential Unsafe Condition
Rockwell Automation issues a Product Safety Advisory when it identifies a product(s) anomaly that may potentially cause harm to personnel, capital equipment loss or environmental damage. Immediate action is required as identified below.
ProSafe Electronic Timed-Delay Series B Unit with Ability to Deliberately Override Timed-delay Safety Function
Reference: 2017-11-002
Date: November 2017
This Product Safety Advisory informs you of a potential anomaly that exists with the ProSafe® Trapped Key Switch with Electronic Timed-delay unit, Catalog numbers 440T-MSTU* and 440T-MDTU*. Operators may be able to take deliberate actions to override the time delay function by power cycling the ProSafe unit during the time delay period.
PRODUCT SAFETY ADVISORY
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– Product Identification –
The affected products are ProSafe Trapped Key Switches with Electronic Timed-delay, catalog numbers beginning with 440T-MSTU* Series B and 440T-MDTU* Series B (where * indicates one or more additional characters), and shipping since February 8, 2017. The following tables list the specific Series B catalog numbers affected by this anomaly that were shipped as of the release of this notification1. Series C product is not affected by this anomaly.
Trapped Key Interface
440T-MSTUE10BC
440T-MDTUE11ABAB
440T-MSTUE10BE
440T-MDTUE11ACLC
440T-MSTUE30NB
440T-MDTUE11ADLD
440T-MSTUE100A
440T-MDTUE22KKMM
440T-MSTUE100E
440T-MDTUE100A0A
440T-MSTUE110A
440T-MDTUE110B0B
440T-MSTUE110B
440T-MDTUE220N0O
440T-MSTUE110E
440T-MSTUE110F
440T-MDTUS10AA
440T-MSTUE200A
440T-MSTUE220A
440T-MSTUE330A
440T-MSTUE330B
1Important – Rockwell Automation may continue to ship Series B product with an included product statement pending release of Series C correcting this anomaly. These shipments may include specific catalog numbers not listed in the table above, but part of the 440T-MSTU* and 440T-MDTU* product families. Customers are advised to read all product literature and warning labels when receiving new product. If your system configuration requires the use of Series C product, all Series B may be replaced with Series C.
For installed product, the product catalog number and date of manufacture may be found on the product nameplate. The catalog number will be at the bottom of the label and the manufacturing date will be in the DATE file of the format YYYY/MM/DD, where YYYY is the year, MM is the month code, and DD is the day of the month.
In the example shown to the left, the catalog number is 440T-MSTUE100A and the date of manufacture is 2017/09/18, or September 18, 2017. This product matches the product identification information and would be subject to this notification.
Note – The product nameplate does not contain the series designation. Therefore, installed product may only be identified by the catalog number and manufacturing date code, not the series designation. As of the release of this notification, Series B product was manufactured between February 8, 2017 (2017/02/08) and October 28, 2017 (2017/10/28). Product may continue to be manufactured and shipped with an attached warning label until Series C product correcting this anomaly is available. If you have installed product where the series designation is not
PRODUCT SAFETY ADVISORY
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available and the date code is after 2017/10/28, please contact Rockwell Automation Technical Support to determine if your product is Series B or Series C. Reference this Product Safety Advisory PSA 2017-11-002 when requesting support.
For new product still in its original carton, the product catalog number and series number may be found on the product carton label. The catalog number will be in the CAT field and the series number in the SER field.
In the example shown to the left, the catalog number is 440T-MSTUE110A and the series is B. This product matches the product identification information and would be subject to this notification.
– Description –
Important – Product functionality is not affected by this anomaly. The time delay function works as specified when properly installed and operated. This notification addresses conditions where the operator may be able to take deliberate actions to override the time delay safety function.
The time delay safety function of the ProSafe trapped key switch is designed to provide time for equipment to reach a safe state before allowing the trapped key to be removed. If the trapped key switch is power cycled while the time delay function is in operation, the time delay will reset when power is restored and the switch will immediately allow the trapped key to be released, even if the time delay period has not fully elapsed.
– Temporary Workarounds –
No workaround has been identified. Customers are advised to put safeguards in place to prevent operators from power cycling the device during the time delay operation.
– Correction –
Important – You are only affected if your system design allows for operator power cycling of the trapped key switch during the timed delay period. If your system design is such that it is not possible for the operator to power cycle the switch, you are not affected and no action is required on your part.
If you have determined you may be affected by this anomaly, the trapped key switch must be replaced with a Series C unit. Rockwell Automation is currently working on a correction to this anomaly and expects to have Series C product correcting this anomaly by the end of calendar 2017. When available, contact your local Rockwell Automation Distributor or Sales Office, or other place of purchase, to request replacement product. Make sure to reference this Product Safety Advisory PSA 2017-11-002 when requesting replacement product. When you receive
PRODUCT SAFETY ADVISORY
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replacement product, be sure to verify the replacement is identified on the carton label as Series C.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
Check if you have a product affected by this Product Safety Advisory. Refer to the Product Identification and Description sections of this document for product identification assistance.
If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement. Make sure to reference this Product Safety Advisory PSA 2017-11-002 when requesting replacement product.
All returns should be over packed to prevent shipping damage during transit.
Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document.
If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Safety Advisory when calling.
Customers with TechConnect contracts may be able to chat online with support representatives. Reference this Product Safety Advisory when connected to a support engineer.
If this Product Safety Advisory does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
PRODUCT SAFETY ADVISORY
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Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location on http://www.rockwellautomation.com/support/ by clicking Get Support Now, selecting your country, and clicking the Phone/OnSite Support tab.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062
If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
PRODUCT SAFETY ADVISORY
Notice of Potential Unsafe Condition
Rockwell Automation issues a Product Safety Advisory when it identifies a product(s) anomaly that may potentially cause harm to personnel, capital equipment loss or environmental damage. Immediate action is required as identified below.
ProSafe Electronic Timed-Delay Series B Unit with Ability to Deliberately Override Timed-delay Safety Function
Reference: 2017-11-002
Date: November 2017
This Product Safety Advisory informs you of a potential anomaly that exists with the ProSafe® Trapped Key Switch with Electronic Timed-delay unit, Catalog numbers 440T-MSTU* and 440T-MDTU*. Operators may be able to take deliberate actions to override the time delay function by power cycling the ProSafe unit during the time delay period.
PRODUCT SAFETY ADVISORY
Page 2 of 5
– Product Identification –
The affected products are ProSafe Trapped Key Switches with Electronic Timed-delay, catalog numbers beginning with 440T-MSTU* Series B and 440T-MDTU* Series B (where * indicates one or more additional characters), and shipping since February 8, 2017. The following tables list the specific Series B catalog numbers affected by this anomaly that were shipped as of the release of this notification1. Series C product is not affected by this anomaly.
Trapped Key Interface
440T-MSTUE10BC
440T-MDTUE11ABAB
440T-MSTUE10BE
440T-MDTUE11ACLC
440T-MSTUE30NB
440T-MDTUE11ADLD
440T-MSTUE100A
440T-MDTUE22KKMM
440T-MSTUE100E
440T-MDTUE100A0A
440T-MSTUE110A
440T-MDTUE110B0B
440T-MSTUE110B
440T-MDTUE220N0O
440T-MSTUE110E
440T-MSTUE110F
440T-MDTUS10AA
440T-MSTUE200A
440T-MSTUE220A
440T-MSTUE330A
440T-MSTUE330B
1Important – Rockwell Automation may continue to ship Series B product with an included product statement pending release of Series C correcting this anomaly. These shipments may include specific catalog numbers not listed in the table above, but part of the 440T-MSTU* and 440T-MDTU* product families. Customers are advised to read all product literature and warning labels when receiving new product. If your system configuration requires the use of Series C product, all Series B may be replaced with Series C.
For installed product, the product catalog number and date of manufacture may be found on the product nameplate. The catalog number will be at the bottom of the label and the manufacturing date will be in the DATE file of the format YYYY/MM/DD, where YYYY is the year, MM is the month code, and DD is the day of the month.
In the example shown to the left, the catalog number is 440T-MSTUE100A and the date of manufacture is 2017/09/18, or September 18, 2017. This product matches the product identification information and would be subject to this notification.
Note – The product nameplate does not contain the series designation. Therefore, installed product may only be identified by the catalog number and manufacturing date code, not the series designation. As of the release of this notification, Series B product was manufactured between February 8, 2017 (2017/02/08) and October 28, 2017 (2017/10/28). Product may continue to be manufactured and shipped with an attached warning label until Series C product correcting this anomaly is available. If you have installed product where the series designation is not
PRODUCT SAFETY ADVISORY
Page 3 of 5
available and the date code is after 2017/10/28, please contact Rockwell Automation Technical Support to determine if your product is Series B or Series C. Reference this Product Safety Advisory PSA 2017-11-002 when requesting support.
For new product still in its original carton, the product catalog number and series number may be found on the product carton label. The catalog number will be in the CAT field and the series number in the SER field.
In the example shown to the left, the catalog number is 440T-MSTUE110A and the series is B. This product matches the product identification information and would be subject to this notification.
– Description –
Important – Product functionality is not affected by this anomaly. The time delay function works as specified when properly installed and operated. This notification addresses conditions where the operator may be able to take deliberate actions to override the time delay safety function.
The time delay safety function of the ProSafe trapped key switch is designed to provide time for equipment to reach a safe state before allowing the trapped key to be removed. If the trapped key switch is power cycled while the time delay function is in operation, the time delay will reset when power is restored and the switch will immediately allow the trapped key to be released, even if the time delay period has not fully elapsed.
– Temporary Workarounds –
No workaround has been identified. Customers are advised to put safeguards in place to prevent operators from power cycling the device during the time delay operation.
– Correction –
Important – You are only affected if your system design allows for operator power cycling of the trapped key switch during the timed delay period. If your system design is such that it is not possible for the operator to power cycle the switch, you are not affected and no action is required on your part.
If you have determined you may be affected by this anomaly, the trapped key switch must be replaced with a Series C unit. Rockwell Automation is currently working on a correction to this anomaly and expects to have Series C product correcting this anomaly by the end of calendar 2017. When available, contact your local Rockwell Automation Distributor or Sales Office, or other place of purchase, to request replacement product. Make sure to reference this Product Safety Advisory PSA 2017-11-002 when requesting replacement product. When you receive
PRODUCT SAFETY ADVISORY
Page 4 of 5
replacement product, be sure to verify the replacement is identified on the carton label as Series C.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
Check if you have a product affected by this Product Safety Advisory. Refer to the Product Identification and Description sections of this document for product identification assistance.
If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement. Make sure to reference this Product Safety Advisory PSA 2017-11-002 when requesting replacement product.
All returns should be over packed to prevent shipping damage during transit.
Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document.
If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Safety Advisory when calling.
Customers with TechConnect contracts may be able to chat online with support representatives. Reference this Product Safety Advisory when connected to a support engineer.
If this Product Safety Advisory does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
PRODUCT SAFETY ADVISORY
Page 5 of 5
Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location on http://www.rockwellautomation.com/support/ by clicking Get Support Now, selecting your country, and clicking the Phone/OnSite Support tab.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062
If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.