Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
expanding human possibility™
PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns.
PlantPAx 5.0 Execution Anomaly with PVLV Instruction When Controller Transitions from Program to Run
Reference: 2021-03-002
Date: March 2021
This Product Notice informs you of a potential anomaly that exists with the PVLV Instruction – Incorrect operation when controller transitions from Program to Run.
If your system does not contain the modules noted below, you will not be impacted by the notification.
ControlLogix 1756-L8XEP
CompactLogix 5069-3XXERP
PRODUCT NOTICE
Page 2 of 6
expanding human possibility™
– Product Identification –
The affected product is firmware version V33.011 for the following ControlLogix and CompactLogix controllers, when used in a PlantPAx application.
ControlLogix Process Controller
– 1756-L81EP
– 1756-L83EP
– 1756-L85EP
CompactLogix Process Controller
– 5069-L320ERP
– 5069-L340ERP
To determine which version of Firmware your ControlLogix or CompactLogix controller has:
• Run RSLinx Classic.
• Browse to your ControlLogix processor.
• Right mouse click on the ControlLogix processor and select “Device Properties”.
• The ControlLogix processor firmware revision is shown in the “Revision” box (see images below).
PRODUCT NOTICE
Page 3 of 6
expanding human possibility™
– Description –
PVLV – Incorrect operation when controller transitions from Program to Run. Output to device is incorrectly generated when the controller is transitioned from Program to Run status. Expected behavior is that the PVLV function should not produce any output when the valve is at rest in the selected position unless there is an operator or program command to do so. This anomaly can specifically cause equipment damage when applying the PVLV instruction to motorized valves.
– Temporary Workarounds –
The workaround is to apply external logic (as shown below) to disable any errant signal from the PVLV instruction being propagated to the field.
Function Block
Ladder Logic
PRODUCT NOTICE
Page 4 of 6
expanding human possibility™
– Correction –
Correction requires updating product firmware. Rockwell Automation is working on this corrected version of firmware, expected to be V33.012, and will release it to the Rockwell Automation Product Compatibility and Download Center (PCDC) in the future. The Rockwell Automation Knowledgebase Article for this notification, ID PN1555, will be updated when corrected firmware is available. If you would like to receive a notice when this version is released, a link is provided at the end of the Knowledgebase article for this Product Notice.
Important: Correction requires a customer installed firmware update that will be available from the PCDC site. Controller hardware may not be returned for update for this notification.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
• Customers under support contract are automatically eligible for software updates. Customers not under a support contract should contact Rockwell Automation for further instructions.
• If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling.
• Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation Support Center, https://www.rockwellautomation.com/en-us/support/knowledgebase.html, as ID number PN1555. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
PRODUCT NOTICE
Page 5 of 6
expanding human possibility™
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
PRODUCT NOTICE
Page 6 of 6
expanding human possibility™
Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
expanding human possibility™
PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns.
PlantPAx 5.0 Execution Anomaly with PVLV Instruction When Controller Transitions from Program to Run
Reference: 2021-03-002
Date: March 2021
This Product Notice informs you of a potential anomaly that exists with the PVLV Instruction – Incorrect operation when controller transitions from Program to Run.
If your system does not contain the modules noted below, you will not be impacted by the notification.
ControlLogix 1756-L8XEP
CompactLogix 5069-3XXERP
PRODUCT NOTICE
Page 2 of 6
expanding human possibility™
– Product Identification –
The affected product is firmware version V33.011 for the following ControlLogix and CompactLogix controllers, when used in a PlantPAx application.
ControlLogix Process Controller
– 1756-L81EP
– 1756-L83EP
– 1756-L85EP
CompactLogix Process Controller
– 5069-L320ERP
– 5069-L340ERP
To determine which version of Firmware your ControlLogix or CompactLogix controller has:
• Run RSLinx Classic.
• Browse to your ControlLogix processor.
• Right mouse click on the ControlLogix processor and select “Device Properties”.
• The ControlLogix processor firmware revision is shown in the “Revision” box (see images below).
PRODUCT NOTICE
Page 3 of 6
expanding human possibility™
– Description –
PVLV – Incorrect operation when controller transitions from Program to Run. Output to device is incorrectly generated when the controller is transitioned from Program to Run status. Expected behavior is that the PVLV function should not produce any output when the valve is at rest in the selected position unless there is an operator or program command to do so. This anomaly can specifically cause equipment damage when applying the PVLV instruction to motorized valves.
– Temporary Workarounds –
The workaround is to apply external logic (as shown below) to disable any errant signal from the PVLV instruction being propagated to the field.
Function Block
Ladder Logic
PRODUCT NOTICE
Page 4 of 6
expanding human possibility™
– Correction –
Correction requires updating product firmware. Rockwell Automation is working on this corrected version of firmware, expected to be V33.012, and will release it to the Rockwell Automation Product Compatibility and Download Center (PCDC) in the future. The Rockwell Automation Knowledgebase Article for this notification, ID PN1555, will be updated when corrected firmware is available. If you would like to receive a notice when this version is released, a link is provided at the end of the Knowledgebase article for this Product Notice.
Important: Correction requires a customer installed firmware update that will be available from the PCDC site. Controller hardware may not be returned for update for this notification.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
• Customers under support contract are automatically eligible for software updates. Customers not under a support contract should contact Rockwell Automation for further instructions.
• If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling.
• Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation Support Center, https://www.rockwellautomation.com/en-us/support/knowledgebase.html, as ID number PN1555. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
PRODUCT NOTICE
Page 5 of 6
expanding human possibility™
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
PRODUCT NOTICE
Page 6 of 6
expanding human possibility™
Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062