Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
expanding human possibility™
PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns.
Trusted T8311C Expander Interface Incorrect Fuse
Reference: 2020-06-001
Date: June 2020
This Product Notice informs you of an anomaly that exists with a small quantity of Trusted® T8311C Expander Interface modules. Nine modules were manufactured and released with undersized fuses. Correcting requires returning the product for repair or replacement.
– Product Identification –
The affected product is the Trusted T8311C Expander Interface module. Affected products may be identified by the product serial number.
T20011037, T20021011, T20021021, T20021004, T20021014, T20021023, T20021009, T20021016, and T20021024.
Affected product was manufactured January 2020 through February 2020. Only product matching one of the affected product serial numbers is subject to this notification.
PRODUCT NOTICE
Page 2 of 5
expanding human possibility™
For installed product, the product catalog number and serial number may be found on the module nameplate, located on the side of the module. The module must be removed to inspect the nameplate.
The catalog number is located in the top right corner and the product serial number is located under the bar code graphic. In the example shown to the left, the catalog number is T8311C and the serial number is T18031001. This serial number does not match the affected product list and is shown here as an example only.
For product still in its shipping carton, the product catalog number and serial number may be found on the carton label.
The catalog number is located in the bottom left corner in the CAT field and the serial number is located under the bar code graphic. In the example shown to the left, the catalog number is T8311C and the serial number is T18031001. This serial number does not match the affected product list and is shown here as an example only.
Important – Unopened product should be returned in its original shipping carton with factory seals intact.
– Description –
An anomaly exists with a small quantity of Trusted T8311C Expander Interface modules. Nine modules were manufactured and released with 2 Amp fuses instead of the required 3 Amp fuses. Modules may operate correctly for a short period of time but are expected to eventually experience internal slice faults. Modules where both slices experience this anomaly will execute a safe shutdown.
Fuses are located internal to the module and are not field replaceable. Affected modules must be returned for repair or replacement.
– Temporary Workarounds –
No temporary workarounds are available. Follow the guidance in the Correction section of this document.
PRODUCT NOTICE
Page 3 of 5
expanding human possibility™
– Correction –
Affected product must be returned for factory repair or replacement.
• For Sensia customers, send an email to PA.spares&returns@sensiaglobal.com with the subject line “PN 2020-06-001 RAM Request”. Sensia will contact you with processing instructions. Contact your Sensia Account Manager or System Integrator if you have any questions.
• For Rockwell customers, contact your local Rockwell Automation Distributor or Account Manager and request product repair or replacement. Be sure to mention PN 2020-06-001 when requesting replacement product. Contact your Rockwell Automation Account Manager or System Integrator if you have any questions.
Rockwell Automation will accept requests for repair (where applicable) or replacement product for a period of 18 months from the initial publication of this Product Notice.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
• Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance.
• If applicable, refer to the Correction section of this document for correction instructions. Be sure to reference PN 2020-06-001 when requesting support.
• All returns should be over packed to prevent shipping damage during transit.
• Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document.
• If you need additional assistance, please contact Rockwell Automation or Sensia Technical Support. See Appendix A for local Rockwell Automation telephone numbers. Rockwell Automation customers without TechConnect℠ support contracts should reference this Product Notice when calling.
• Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number PN1518 / 1127047. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
PRODUCT NOTICE
Page 4 of 5
expanding human possibility™
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
PRODUCT NOTICE
Page 5 of 5
expanding human possibility™
Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
expanding human possibility™
PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns.
Trusted T8311C Expander Interface Incorrect Fuse
Reference: 2020-06-001
Date: June 2020
This Product Notice informs you of an anomaly that exists with a small quantity of Trusted® T8311C Expander Interface modules. Nine modules were manufactured and released with undersized fuses. Correcting requires returning the product for repair or replacement.
– Product Identification –
The affected product is the Trusted T8311C Expander Interface module. Affected products may be identified by the product serial number.
T20011037, T20021011, T20021021, T20021004, T20021014, T20021023, T20021009, T20021016, and T20021024.
Affected product was manufactured January 2020 through February 2020. Only product matching one of the affected product serial numbers is subject to this notification.
PRODUCT NOTICE
Page 2 of 5
expanding human possibility™
For installed product, the product catalog number and serial number may be found on the module nameplate, located on the side of the module. The module must be removed to inspect the nameplate.
The catalog number is located in the top right corner and the product serial number is located under the bar code graphic. In the example shown to the left, the catalog number is T8311C and the serial number is T18031001. This serial number does not match the affected product list and is shown here as an example only.
For product still in its shipping carton, the product catalog number and serial number may be found on the carton label.
The catalog number is located in the bottom left corner in the CAT field and the serial number is located under the bar code graphic. In the example shown to the left, the catalog number is T8311C and the serial number is T18031001. This serial number does not match the affected product list and is shown here as an example only.
Important – Unopened product should be returned in its original shipping carton with factory seals intact.
– Description –
An anomaly exists with a small quantity of Trusted T8311C Expander Interface modules. Nine modules were manufactured and released with 2 Amp fuses instead of the required 3 Amp fuses. Modules may operate correctly for a short period of time but are expected to eventually experience internal slice faults. Modules where both slices experience this anomaly will execute a safe shutdown.
Fuses are located internal to the module and are not field replaceable. Affected modules must be returned for repair or replacement.
– Temporary Workarounds –
No temporary workarounds are available. Follow the guidance in the Correction section of this document.
PRODUCT NOTICE
Page 3 of 5
expanding human possibility™
– Correction –
Affected product must be returned for factory repair or replacement.
• For Sensia customers, send an email to PA.spares&returns@sensiaglobal.com with the subject line “PN 2020-06-001 RAM Request”. Sensia will contact you with processing instructions. Contact your Sensia Account Manager or System Integrator if you have any questions.
• For Rockwell customers, contact your local Rockwell Automation Distributor or Account Manager and request product repair or replacement. Be sure to mention PN 2020-06-001 when requesting replacement product. Contact your Rockwell Automation Account Manager or System Integrator if you have any questions.
Rockwell Automation will accept requests for repair (where applicable) or replacement product for a period of 18 months from the initial publication of this Product Notice.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
• Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance.
• If applicable, refer to the Correction section of this document for correction instructions. Be sure to reference PN 2020-06-001 when requesting support.
• All returns should be over packed to prevent shipping damage during transit.
• Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document.
• If you need additional assistance, please contact Rockwell Automation or Sensia Technical Support. See Appendix A for local Rockwell Automation telephone numbers. Rockwell Automation customers without TechConnect℠ support contracts should reference this Product Notice when calling.
• Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number PN1518 / 1127047. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
PRODUCT NOTICE
Page 4 of 5
expanding human possibility™
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
PRODUCT NOTICE
Page 5 of 5
expanding human possibility™
Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062