Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
expanding human possibility™
PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns.
GuardLogix 5580 Controller with V31 through V32 Firmware May Experience a Major Non-Recoverable Safety Fault when Online Editing is Interrupted
Reference: 2021-02-003
Date: February 2021
This Product Notice informs you of a potential anomaly that exists with firmware for the GuardLogix® 5580 Controller. The SIL3/PLe configuration of GuardLogix 5580 controller and 1756-L8SP safety partner pair may experience a Major Non-Recoverable Safety Fault (T:14 C01, 03, 07 or 09) when online editing is interrupted.
1756-L8xES Safety Controller / 1756-L8SP Safety Partner
PRODUCT NOTICE
Page 2 of 5
expanding human possibility™
– Product Identification –
The affected product is firmware for the following GuardLogix 5580 controllers, catalog numbers:
1756-L81ES, 1756-L82ES, 1756-L83ES, and 1756-L84ES
when configured as SIL3/PLe using a GuardLogix 1756-L8SP safety partner controller. The affected firmware
versions are:
V31.011, V31.012, V32.011, V32.012 and V32.013.
Product identification information may be found on the product carton label or nameplate, as shown in the example
images below. The firmware version must be determined using network communication tools, such as FactoryTalk®
Linx or Studio 5000®.
Important: GuardLogix 5580 controller and safety partner hardware is not affected and may not be returned on this
notification.
Catalog
Number
on
Product
Label
Catalog Number
on Carton Label
PRODUCT NOTICE
Page 3 of 5
expanding human possibility™
– Description –
The SIL3/PLe configuration of GuardLogix 5580 controller and 1756-L8SP safety partner pair may experience a Major Non-Recoverable Safety Fault (T:14 C01, 03, 07 or 09) when online editing is interrupted.
An anomaly exists in the GuardLogix 5580 controller firmware (1756-L8xES and 1756-L8SP) where an online edit transaction may be mishandled between the safety controller (1756-L8xES) and safety partner (1756-L8SP). An interruption during an online edit may result in a Major Non-Recoverable Fault (MNRF) of the 1756-L8SP safety partner on the next online edit or on power cycling of the chassis containing the GuardLogix 5580 system.
The anomaly exists because the online edit transaction is removed from the 1756-L8xES controller but not the 1756-L8SP safety partner. When the next online edit or chassis power cycle is performed active transactions are checked for and the condition results in the 1756-L8SP experiencing a Major Non-Recoverable Fault (MNRF).
– Temporary Workarounds –
Customers should avoid interruptions to Studio 5000 Logix Designer® while performing online editing with GuardLogix 5580 controller configured as SIL3/PLe when using specified V31 and V32 firmware.
– Correction –
Correction requires updating product firmware for both the 1756-L8xES controller and 1756-L8SP safety partner. Rockwell Automation is working on corrected versions of firmware and will release them to the Rockwell Automation Product Compatibility and Download Center (PCDC) when available. If you would like to receive a notice when this version is released, a link is provided at the end of the Knowledgebase article for this Product Notice.
Important: The correction requires a customer installed firmware update that will be available from the PCDC site. GuardLogix 5580 Controller and safety partner hardware is not affected and may not be returned on this notification.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
• Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance.
• Until corrected firmware is available and can be downloaded and installed, follow the recommendations in the Temporary Workaround section of this notification.
• If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling.
• Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation Support Center, https://www.rockwellautomation.com/en-us/support/knowledgebase.html, as ID number PN1549. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
PRODUCT NOTICE
Page 4 of 5
expanding human possibility™
If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
PRODUCT NOTICE
Page 5 of 5
expanding human possibility™
Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
expanding human possibility™
PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns.
GuardLogix 5580 Controller with V31 through V32 Firmware May Experience a Major Non-Recoverable Safety Fault when Online Editing is Interrupted
Reference: 2021-02-003
Date: February 2021
This Product Notice informs you of a potential anomaly that exists with firmware for the GuardLogix® 5580 Controller. The SIL3/PLe configuration of GuardLogix 5580 controller and 1756-L8SP safety partner pair may experience a Major Non-Recoverable Safety Fault (T:14 C01, 03, 07 or 09) when online editing is interrupted.
1756-L8xES Safety Controller / 1756-L8SP Safety Partner
PRODUCT NOTICE
Page 2 of 5
expanding human possibility™
– Product Identification –
The affected product is firmware for the following GuardLogix 5580 controllers, catalog numbers:
1756-L81ES, 1756-L82ES, 1756-L83ES, and 1756-L84ES
when configured as SIL3/PLe using a GuardLogix 1756-L8SP safety partner controller. The affected firmware
versions are:
V31.011, V31.012, V32.011, V32.012 and V32.013.
Product identification information may be found on the product carton label or nameplate, as shown in the example
images below. The firmware version must be determined using network communication tools, such as FactoryTalk®
Linx or Studio 5000®.
Important: GuardLogix 5580 controller and safety partner hardware is not affected and may not be returned on this
notification.
Catalog
Number
on
Product
Label
Catalog Number
on Carton Label
PRODUCT NOTICE
Page 3 of 5
expanding human possibility™
– Description –
The SIL3/PLe configuration of GuardLogix 5580 controller and 1756-L8SP safety partner pair may experience a Major Non-Recoverable Safety Fault (T:14 C01, 03, 07 or 09) when online editing is interrupted.
An anomaly exists in the GuardLogix 5580 controller firmware (1756-L8xES and 1756-L8SP) where an online edit transaction may be mishandled between the safety controller (1756-L8xES) and safety partner (1756-L8SP). An interruption during an online edit may result in a Major Non-Recoverable Fault (MNRF) of the 1756-L8SP safety partner on the next online edit or on power cycling of the chassis containing the GuardLogix 5580 system.
The anomaly exists because the online edit transaction is removed from the 1756-L8xES controller but not the 1756-L8SP safety partner. When the next online edit or chassis power cycle is performed active transactions are checked for and the condition results in the 1756-L8SP experiencing a Major Non-Recoverable Fault (MNRF).
– Temporary Workarounds –
Customers should avoid interruptions to Studio 5000 Logix Designer® while performing online editing with GuardLogix 5580 controller configured as SIL3/PLe when using specified V31 and V32 firmware.
– Correction –
Correction requires updating product firmware for both the 1756-L8xES controller and 1756-L8SP safety partner. Rockwell Automation is working on corrected versions of firmware and will release them to the Rockwell Automation Product Compatibility and Download Center (PCDC) when available. If you would like to receive a notice when this version is released, a link is provided at the end of the Knowledgebase article for this Product Notice.
Important: The correction requires a customer installed firmware update that will be available from the PCDC site. GuardLogix 5580 Controller and safety partner hardware is not affected and may not be returned on this notification.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
• Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance.
• Until corrected firmware is available and can be downloaded and installed, follow the recommendations in the Temporary Workaround section of this notification.
• If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling.
• Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation Support Center, https://www.rockwellautomation.com/en-us/support/knowledgebase.html, as ID number PN1549. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
PRODUCT NOTICE
Page 4 of 5
expanding human possibility™
If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
PRODUCT NOTICE
Page 5 of 5
expanding human possibility™
Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062