Most distributors ask you to trust the process. At Border States, you’re working with the people who are the process — and who have a personal stake in the outcome.
Ownership means action
As a 100% employee-owned company, every person you talk to, from the counter to the account team, isn’t just executing a job. They’re an owner making a decision that reflects their own investment. That changes the way we work. Decisions move faster because they don’t have to climb a chain of approvals. They move because an owner closest to the problem has the authority, and the responsibility to solve it now while providing unmatched local service you can trust.
Accountability built on long-term thinking
That same ownership mindset is what drives accountability and long-term thinking. When your success is tied to ours, taking extra time to do it right isn’t just a good practice—it’s an investment in our company. Our employee-owners think in terms of the relationship over years, not the transaction in front of them, because the partnerships we build today are key to what we’re building for tomorrow. It’s why you’ll see the same faces on your account for years, and why “good enough” doesn’t cut it with someone who owns the outcome.
Decisions made close to home
Ownership also means the decisions that affect you are made close to home. Our branches aren’t waiting for the corporate office to tell them how to serve their market. Local employee-owners know their customers, their industry and their region, and they’re empowered to act on that knowledge. The result is a customer-first culture that isn’t a value statement on a wall– it’s a natural consequence of putting the company in the hands of the people doing the work. When everyone has skin in the game, everyone is working toward the same thing: Getting it right for you.