As an authorized distributor of Rockwell Automation, we go beyond product delivery to support you throughout the lifecycle of your automation investment. We specialize in post‑sale services including industrial repair, component‑level diagnostics, remanufacturing, maintenance and system support, helping you optimize performance, reduce costs and extend asset life.
Our Automation team partners closely with you after implementation, providing ongoing service, training, troubleshooting and optimization to keep systems running safely and efficiently. With deep expertise across Rockwell Automation hardware, software and services, we help ensure your automation solutions continue delivering value long after installation.
Explore Our Rockwell Automation Services and Solutions
Industrial repair
As a Rockwell Automation authorized distributor, we deliver expert industrial repair — from component diagnostics to remanufacturing — helping you cut costs, extend asset life and keep operations running.
Parts management agreement (Inventory+)
Inventory+ gives you on-site access to critical spare parts without upfront ownership costs. Rockwell manages and replenishes your inventory, providing priority replacement and predictable repair budgeting to reduce downtime and simplify maintenance.
Installed base evaluation
Are you prepared for spare parts availability and equipment obsolescence? An Installed Base Evaluation (IBE®) helps assess lifecycle risk, analyze performance data and strengthen MRO planning to support smarter, future‑ready facility decisions.
TechConnect remote support
Our remote tech support provides real-time, off-site diagnostics and troubleshooting for industrial automation systems, reducing downtime and minimizing the need for on-site visits.
Drives Startup agreement
Experience a smoother startup by relying on our experienced team of professionals. A Drives Startup agreement will leave you confident in your equipment performance. Our standard process verifies necessary criteria have been met and includes an extended parts warranty.
Network and cybersecurity assessments
Not sure which cybersecurity threats pose the greatest risk? A Rockwell Automation Vulnerability Discovery Service, delivered through Border States, quickly identifies hidden vulnerabilities and provides a site‑specific report to strengthen your protection against cyberattacks.
Migration and conversions
Are you experiencing downtime and productivity loss due to legacy equipment? Mitigate risk and improve functionality by exploring your options through equipment modernization or conversion.
Field support
Rockwell Field Services provides flexible, on‑site support from trusted specialists to keep your facility running. With an annual contract, you get prepaid hours used as needed, faster response times, predictable costs and priority access — reducing downtime and extending asset life.
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