Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
expanding human possibility™
PRODUCT SAFETY ADVISORY
Notice of Potential Unsafe Condition
Rockwell Automation issues a Product Safety Advisory when it identifies a product(s) anomaly that may potentially cause harm to personnel, capital equipment loss or environmental damage. Immediate action is required as identified below.
FLEX 5000 Safety Digital Output Module AOP Configuration
Reference: 2019-06-001
Date: June 2019
This Preliminary Product Safety Advisory informs you of an anomaly that exists with the Allen-Bradley® FLEX 5000™ Safety Digital Output Modules catalog numbers 5094-OB16S, 5094-OB16SXT, 5094-OW4IS, and 5094-OW4ISXT. AOP version 1.02.30 allows for the use of specific configuration settings that may result in momentary output state changes during recovery from communications fault or power cycle conditions.
PRODUCT SAFETY ADVISORY
Page 2 of 4
expanding human possibility™
– Product Identification –
The affected products are the following FLEX 5000™ modules when used with AOP version 1.02.30:
5094-OB16S 5094 Safety Digital 16 Output Module
5094-OB16SXT 5094XT Safety Digital 16 Output Module
5094-OW4IS 5094 Safety Relay 4 Output Isolated Module
5094-OW4ISXT 5094XT Safety Relay 4 Output Isolated Module
Important – Product hardware is not affected and may not be returned on this notification.
– Description –
An anomaly exists with the FLEX 5000™ Safety Digital Output Modules catalog numbers 5094-OB16S, 5094-OB16SXT, 5094-OW4IS, and 5094-OW4ISXT. AOP version 1.02.30 allows for the use of specific configuration settings that may result in momentary output state changes during communications fault and power cycle conditions.
When the AOP configuration of any of the listed modules is set such that the Output State During Program Mode and Output State During Communications Fault Mode is other than the default setting of Off, an output device may experience a momentary change of state during recovery from communications fault or power cycle conditions.
– Temporary Workarounds –
Customers are advised to leave the AOP configuration for Output State During in the default Off states. Specifically, these are Output State During Program Mode = Off and Output Statue During Communications Fault Mode = Off. If you have previously configured your module to use a setting combination other than Off / Off you are advised to reset the settings to Off / Off and download the revised program configuration.
– Correction –
Rockwell Automation is currently investigating this anomaly and expects to release an updated AOP to the Product Compatibility and Download Center (PCDC) that will prevent use of the configuration settings that result in the described condition. Until an update is available, customers are advised to follow the steps in the Temporary Workarounds section of this document.
This Product Safety Advisory will be updated from its Preliminary status when the updated AOP is available.
PRODUCT SAFETY ADVISORY
Page 3 of 4
expanding human possibility™
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
Check if you have a product affected by this Product Safety Advisory. Refer to the Product Identification and Description sections of this document for product identification assistance.
Until an updated AOP is available for download and installation, implement the steps in the Temporary Workarounds section of this document.
If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Safety Advisory 2019-06-001 when calling.
Customers with TechConnect contracts may be able to chat online with support representatives. Reference this Product Safety Advisory when connected to a support engineer.
The most current version of this Product Safety Advisory is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1087622. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
If this Product Safety Advisory does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
PRODUCT SAFETY ADVISORY
Page 4 of 4
expanding human possibility™
Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location on http://www.rockwellautomation.com/support/ by clicking Get Support Now, selecting your country, and clicking the Phone/OnSite Support tab.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062
If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
expanding human possibility™
PRODUCT SAFETY ADVISORY
Notice of Potential Unsafe Condition
Rockwell Automation issues a Product Safety Advisory when it identifies a product(s) anomaly that may potentially cause harm to personnel, capital equipment loss or environmental damage. Immediate action is required as identified below.
FLEX 5000 Safety Digital Output Module AOP Configuration
Reference: 2019-06-001
Date: June 2019
This Preliminary Product Safety Advisory informs you of an anomaly that exists with the Allen-Bradley® FLEX 5000™ Safety Digital Output Modules catalog numbers 5094-OB16S, 5094-OB16SXT, 5094-OW4IS, and 5094-OW4ISXT. AOP version 1.02.30 allows for the use of specific configuration settings that may result in momentary output state changes during recovery from communications fault or power cycle conditions.
PRODUCT SAFETY ADVISORY
Page 2 of 4
expanding human possibility™
– Product Identification –
The affected products are the following FLEX 5000™ modules when used with AOP version 1.02.30:
5094-OB16S 5094 Safety Digital 16 Output Module
5094-OB16SXT 5094XT Safety Digital 16 Output Module
5094-OW4IS 5094 Safety Relay 4 Output Isolated Module
5094-OW4ISXT 5094XT Safety Relay 4 Output Isolated Module
Important – Product hardware is not affected and may not be returned on this notification.
– Description –
An anomaly exists with the FLEX 5000™ Safety Digital Output Modules catalog numbers 5094-OB16S, 5094-OB16SXT, 5094-OW4IS, and 5094-OW4ISXT. AOP version 1.02.30 allows for the use of specific configuration settings that may result in momentary output state changes during communications fault and power cycle conditions.
When the AOP configuration of any of the listed modules is set such that the Output State During Program Mode and Output State During Communications Fault Mode is other than the default setting of Off, an output device may experience a momentary change of state during recovery from communications fault or power cycle conditions.
– Temporary Workarounds –
Customers are advised to leave the AOP configuration for Output State During in the default Off states. Specifically, these are Output State During Program Mode = Off and Output Statue During Communications Fault Mode = Off. If you have previously configured your module to use a setting combination other than Off / Off you are advised to reset the settings to Off / Off and download the revised program configuration.
– Correction –
Rockwell Automation is currently investigating this anomaly and expects to release an updated AOP to the Product Compatibility and Download Center (PCDC) that will prevent use of the configuration settings that result in the described condition. Until an update is available, customers are advised to follow the steps in the Temporary Workarounds section of this document.
This Product Safety Advisory will be updated from its Preliminary status when the updated AOP is available.
PRODUCT SAFETY ADVISORY
Page 3 of 4
expanding human possibility™
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
Check if you have a product affected by this Product Safety Advisory. Refer to the Product Identification and Description sections of this document for product identification assistance.
Until an updated AOP is available for download and installation, implement the steps in the Temporary Workarounds section of this document.
If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Safety Advisory 2019-06-001 when calling.
Customers with TechConnect contracts may be able to chat online with support representatives. Reference this Product Safety Advisory when connected to a support engineer.
The most current version of this Product Safety Advisory is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1087622. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
If this Product Safety Advisory does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
PRODUCT SAFETY ADVISORY
Page 4 of 4
expanding human possibility™
Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location on http://www.rockwellautomation.com/support/ by clicking Get Support Now, selecting your country, and clicking the Phone/OnSite Support tab.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062
If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.