Potential Error With Online Editing of PowerFlex Low and Medium Voltage Drives
Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns.
Online Editing of PowerFlex Low and Medium Voltage Drives
Reference: 2019-01-001
Date: January 2019
This Product Notice informs you of potential anomalies that exist with online editing of PowerFlex Low and Medium Voltage AC and DC Drive device definitions on ControlLogix, GuardLogix, CompactLogix, and Compact GuardLogix controllers V20 or greater firmware. When performing specific online editing operations, the controller may experience a major non-recoverable fault (MNRF) or fail to complete the transition from program mode to run mode. Temporary workaround may require power cycling the controller or re-downloading the controller program.
– Product Identification –
The affected products are all PowerFlex Low and Medium Voltage Drives, with the exception of PowerFlex 6000 and PowerFlex 527, when used with following Logix family controllers:
 1789 SoftLogix 5800 controllers
 1769 CompactLogix controllers
 1768 CompactLogix controllers
 1768 Compact GuardLogix controllers
 ControlLogix 5560 controllers
 GuardLogix 5560 controllers
 CompactLogix 5370 controllers
 Compact GuardLogix 5370 controllers
 ControlLogix 5570 controllers
 GuardLogix 5570 controllers
 5380 CompactLogix controller
 5380 Compact GuardLogix controllers (SIL2 and SIL3)
PRODUCT NOTICE
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 5480 CompactLogix controllers
 5580 ControlLogix controllers
 5580 GuardLogix controllers (SIL2 and SIL3)
Logix firmware versions V20 through V32, including redundancy releases.
Important – This anomaly only affects programming of the PowerFlex drive. Product hardware, including PowerFlex
Drives and Logix Controllers, are not affected and may not be returned on this notification.
– Description –
Potential anomalies exist with online editing of PowerFlex Low and Medium Voltage Drive configurations on Logix
controllers. When performing specific online editing operations, the controller may experience a major nonrecoverable
fault (MNRF) or fail to complete the transition from program mode to run mode. Correction may require
power cycling the controller or re-downloading the controller program.
Logix controller firmware may not correctly perform the following online editing functions for PowerFlex Low and
Medium Voltage Drive device definitions:
 Creating a new drive or drive peripheral.
 Deleting an existing drive or drive peripheral.
 Changing a drive peripheral from one type to another type.
 Changing PowerFlex AC Drive ADC enable configuration on a drive.
Not all customers will experience these anomalies. However, Rockwell Automation recommends that you stop using
these operations when making online editing changes.
Important – These anomalies only affect online editing operations. Offline editing is not affected.
– Temporary Workarounds –
Correction will require an update to controller firmware and / or update to the drive AOP. Until corrections to these
anomalies is made available for download and installation, Rockwell Automation suggests making all editing
operations identified in the Description section of this document offline using RSLogix 5000 or Studio 5000 Logix
Designer software.
Logix controllers that have experienced this anomaly may be recovered by power cycling and / or by re-downloading
the original program to the affected controller.
– Correction –
Rockwell Automation is currently working on a correction and will make it available on the Rockwell Automation
Product Compatibility and Download Center (PCDC) when complete. If you would like to receive an email notification
when corrections are available, a link has been provided at the end of the Rockwell Automation Knowledgebase
Article ID 1083278.
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Important – PowerFlex Low and Medium Voltage Drives, and Logix controller hardware are not affected by this anomaly and may not be returned on this notification.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
 Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance.
 Customers under support contract are automatically eligible for software updates. Customers not under a support contract should contact Rockwell Automation for further instructions.
 If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling.
 Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1083278. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
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Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062

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