Microsoft Windows Security Update Causes Inability to Open Projects with CCW, AADvance, ISaGRAF and vMonitor Programming Enviornments
Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns.
Microsoft Windows Security Update Causes Inability to Open Projects with CCW, AADvance, ISaGRAF, and vMonitor Programming Environments
Reference: 2019-01-002
Date: January 2019
This Product Notice informs you of the effect a recent Microsoft Windows Security Update will have on select Rockwell Automation software products. When the patch is applied to specific Microsoft Windows platforms hosting Connected Components Workbench™ (CCW), ISaGRAF®, AADvance® Workbench, and vMonitor®, project files for these products cannot be opened. In some instances, the project files may become corrupt.
Important – The Rockwell Automation software products themselves are correct. Microsoft is aware of this anomaly and has plans for a correction to the security update patch.
– Product Identification –
The products affected by the installation of the identified Microsoft Windows security patches are:
 ISaGRAF 4 Workbench
 ISaGRAF 5 Workbench
 AADvance Workbench (all versions)
 FlexiSafe™ Workbench
 CCW (Connected Components Workbench) when used with projects containing Micro800™ controllers
 ISaGRAF 6 Workbench for application targeting ISaGRAF 5 Runtime
 ISaGRAF 6 Workbench for application targeting vMonitor Runtime
Refer to Appendix B for a complete list of affected product by catalog number.
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Important – The identified Rockwell Automation products are affected by the installation of specific Microsoft Windows security updates. Rockwell Automation products do not require direct remediation. Refer to the Temporary Workaround and Correction sections of this document for information on remediating Microsoft Windows products.
– Description –
On January 8, 2019, Microsoft released several security updates to Windows operating systems that resulted in functional anomalies within the identified products. Microsoft is aware of this issue and is working to release corrected patches. Microsoft has released the following statement:
“Applications that use a Microsoft Jet database with the Microsoft Access 97 file format may fail to open if the database has column names greater than 32 characters. The database will fail to open with the error, “Unrecognized Database Format”. Microsoft is working on a resolution and estimates a solution will be available early February.”
On affected systems, customers will be unable to open projects with the listed Rockwell Automation products. The specific Microsoft Windows security updates are:
 Window 10, depending on your build version, the KB to remove will vary:
o January 8, 2019 – KB4480116 (Build 1809)
o January 8, 2019 – KB4480966 (Build 1803)
o January 8, 2019 – KB4480978 (Build 1709)
o January 8, 2019 – KB4480973 (Build 1703)
 Windows 8.1 : January 8, 2019 – KB4480963
 Windows 7 : January 8, 2019 – KB4480970
 Windows Server 2008 Service Pack 2 : January 8, 2019 – KB4480968
 Windows Server 2012 : January 8, 2019 – KB4480972
 Windows Server 2016 : January 8, 2019 – KB4480977
Additional information on the effect this patch has on Rockwell Automation products can be found on the Rockwell Automation Knowledgebase Article ID 1083785.
– Temporary Workarounds –
Until Microsoft addresses this issue, Rockwell Automation recommends removing the Microsoft KB security update associated with your version of Windows as described in the Description section of this document.
Important – The workaround requires the use of a Windows Administrator account.
You can follow these steps to remove a KB security update:
1. Open the Windows Control Panel, Programs and Features application
2. Click “View installed updates”
3. Locate one of the updates listed in Description section of this document
4. Right-click on the update and select Uninstall
5. Restart your computer
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For specific instructions on how to remove a Windows update on Windows 10, Windows 8.1, or Windows 7, refer to the Microsoft support page Windows Update: FAQ, “How do I remove an installed update?”
Note – For Microsoft Windows 10, product updates may automatically reinstall at the next computer restart. Microsoft has provided a tool for Windows 10 to prevent this reinstallation. Refer to the support article https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo for more information.
– Correction –
Correction requires installation of the corrected Microsoft Windows security update. Microsoft anticipates making this update available early February 2019.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
 Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance.
 If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling.
 Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1083902. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
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You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
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Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062
PRODUCT NOTICE
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Appendix B
Affected Product by Catalog Number
The following is a list of product affected by the Microsoft Windows Patches from January 8, 2019.
Trade Name Catalog Number Versions
Connected Components Workbench Standard Edition
Not Applicable
All
Connected Components Workbench Developer Edition
9328-CCWDEVDEE
All
Connected Components Workbench Developer Edition
9328-CCWDEVDEE
All
Connected Components Workbench Developer Edition
9328-CCWDEVDEM
All
Connected Components Workbench Developer Edition
9328-CCWDEVDEW
All
Connected Components Workbench Developer Edition
9328-CCWDEVENE
All
Connected Components Workbench Developer Edition
9328-CCWDEVENE
All
Connected Components Workbench Developer Edition
9328-CCWDEVENM
All
Connected Components Workbench Developer Edition
9328-CCWDEVENW
All
Connected Components Workbench Developer Edition
9328-CCWDEVESE
All
Connected Components Workbench Developer Edition
9328-CCWDEVESE
All
Connected Components Workbench Developer Edition
9328-CCWDEVESM
All
Connected Components Workbench Developer Edition
9328-CCWDEVESW
All
Connected Components Workbench Developer Edition
9328-CCWDEVFRE
All
Connected Components Workbench Developer Edition
9328-CCWDEVFRE
All
Connected Components Workbench Developer Edition
9328-CCWDEVFRM
All
Connected Components Workbench Developer Edition
9328-CCWDEVFRW
All
Connected Components Workbench Developer Edition
9328-CCWDEVITE
All
Connected Components Workbench Developer Edition
9328-CCWDEVITE
All
Connected Components Workbench Developer Edition
9328-CCWDEVITM
All
Connected Components Workbench Developer Edition
9328-CCWDEVITW
All
Connected Components Workbench Developer Edition
9328-CCWDEVPTE
All
Connected Components Workbench Developer Edition
9328-CCWDEVPTE
All
Connected Components Workbench Developer Edition
9328-CCWDEVPTM
All
Connected Components Workbench Developer Edition
9328-CCWDEVPTW
All
Connected Components Workbench Developer Edition
9328-CCWDEVZHE
All
Connected Components Workbench Developer Edition
9328-CCWDEVZHE
All
Connected Components Workbench Developer Edition
9328-CCWDEVZHM
All
Connected Components Workbench Developer Edition
9328-CCWDEVZHW
All
AADvance Workbench USB key 5 user unlim
T9084U
Versions 1.x
AADvance Workbench Soft key mult contr
T9083D
Versions 1.x
AADvance Workbench Soft key 1 Contr
T9082D
Versions 1.x
AADvance Workbench USB key mult contr
T9083U
Versions 1.x
AADvance Workbench USB key 1 contr
T9082U
Versions 1.x
AADvance Workbench 2
T9087
Versions 2.x
FlexiSafe Workbench MED S/W
9527-FLXACPINTM
All
FlexiSafe Workbench ESD S/W
9527-FLXACPINT
All
Full ISaGRAF Workbench v180719
All
ISaGRAF5 Distrib 1024 IO MED S/W
9527-I5PRD1KINTM
All
ISaGRAF5 Distrib 128 IO MED S/W
9527-I5PRD128INTM
All
ISaGRAF5 Distrib 256 IO MED S/W
9527-I5PRD256INTM
All
ISaGRAF5 Distrib 32 IO MED S/W
9527-I5PRD32INTM
All
PRODUCT NOTICE
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Trade Name Catalog Number Versions
ISaGRAF5 Distrib Unlimited MED S/W
9527-I5PRDSOFTINTM
All
ISaGRAF5 Essential 1024 IO MED S/W
9527-I5PRL1KINTM
All
ISaGRAF5 Essential 128 IO MED S/W
9527-I5PRL128INTM
All
ISaGRAF5 Essential 256 IO MED S/W
9527-I5PRL256INTM
All
ISaGRAF5 Essential 32 IO MED S/W
9527-I5PRL32INTM
All
ISaGRAF5 Essential Unlimited MED S/W
9527-I5PRL-SOFTINTM
All
ISaGRAF5 Distrib 1024 IO ESD S/W
9527-I5PRD1KINT
All
ISaGRAF5 Distrib 128 IO ESD S/W
9527-I5PRD128INT
All
ISaGRAF5 Distrib 256 IO ESD S/W
9527-I5PRD256INT
All
ISaGRAF5 Distrib 32 IO ESD S/W
9527-I5PRD32INT
All
ISaGRAF5 Distrib Unlimited ESD S/W
9527-I5PRDSOFTINT
All
ISaGRAF5 Essential 1024 IO ESD S/W
9527-I5PRL1KINT
All
ISaGRAF5 Essential 128 IO ESD S/W
9527-I5PRL128INT
All
ISaGRAF5 Essential 256 IO ESD S/W
9527-I5PRL256INT
All
ISaGRAF5 Essential 32 IO ESD S/W
9527-I5PRL32INT
All
ISaGRAF5 Essential Unlimited ESD S/W
9527-I5PRL-SOFTINT
All
ISaGRAF6 Installer Cust Kit MED S/W
9527-I6PRDCINTM
All
ISaGRAF6 Workbench MED S/W
9527-I6ACP-SOFTINTM
All
ISaGRAF6 Installer Cust Kit ESD S/W
9527-I6PRDCINT
All
ISaGRAF6 Workbench ESD S/W
9527-I6ACP-SOFTINT
All
ISaGRAF5 Distrib 1024 IO USB MED S/W
9527-I5PRD1KUSBINTM
All
ISaGRAF5 Distrib 128 IO USB MED S/W
9527-I5PRD128USBINTM
All
ISaGRAF5 Distrib 256 IO USB MED S/W
9527-I5PRD256USBINTM
All
ISaGRAF5 Distrib 32 IO USB MED S/W
9527-I5PRD32USBINTM
All
ISaGRAF5 Distrib Unlimited USB MED S/W
9527-I5PRDUSBINTM
All
ISaGRAF5 Essential 1024 IO USB MED S/W
9527-I5PRL1KUSBINTM
All
ISaGRAF5 Essential 128 IO USB MED S/W
9527-I5PRL128USBINTM
All
ISaGRAF5 Essential 256 IO USB MED S/W
9527-I5PRL256USBINTM
All
ISaGRAF5 Essential 32 IO USB MED S/W
9527-I5PRL32USBINTM
All
ISaGRAF5 Essential Unlimited USB MED S/W
9527-I5PRLUSBINTM
All
ISaGRAF5 Monitoring Tool USB MED S/W
9527-I5WMTUSBINTM
All

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