5069-SERIAL Compact 5000 IO Serial Module Incorrect Firmware
Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
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PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns.
5069-SERIAL Compact 5000 I/O Serial Module Incorrect Firmware
Reference: 2019-12-001
Date: December 2019
This Product Notice informs you of an anomaly that exists with the Compact 5000 I/O Serial Module, catalog number 5069-SERIAL. Product manufactured from October 10, 2019, through November 14, 2019, was shipped with incorrect firmware. Product must be returned for replacement.
– Product Identification –
The affected product is the Compact 5000 I/O Serial Module, catalog number 5069-SERIAL, manufactured October 10, 2019 (date code 2019/10/10), through November 14, 2019 (date code 2019/11/14).
Important – Use only the catalog number and date code to identify affected product. The product nameplate and carton label will show firmware version 1.011. However, all product with a date code within the affected product range of 2019/10/10 through 2019/11/14 has the incorrect firmware version 2.001 installed and is subject to this notification.
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For installed product, the product
identification information may be found on the
product nameplate. The catalog number is in
the CAT field. The date of manufacture is in
the DATE field and is of the format
YYYY/MM/DD where YYYY is the year, MM
is the month number, and DD is the day of
the month. For example, 2019/11/10 is
November 10, 2019.
In the example shown at the left, the catalog
number is 5069-SERIAL and the
manufacturing date is YYYY/MM/DD. If the
manufacturing date were between
2019/10/10 and 2019/11/14 this product
would be subject to this notification.
For product still in its shipping carton, the
product identification may be found on the
carton label. The catalog number is in the
CAT field. The date of manufacture is in the
DATE field and is of the format YYYY/MM/DD
where YYYY is the year, MM is the month
number, and DD is the day of the month. For
example, 2019/11/10 is November 10, 2019.
In the example shown at the left, the catalog
number is 5069-SERIAL and the
manufacturing date is YYYY/MM/DD. If the
manufacturing date were between
2019/10/10 and 2019/11/14 this product
would be subject to this notification.
Installed product may also be inspected by using RSLinx. Using
RSLinx on a powered network, browse to the desired 5069-SERIAL
module and select the device properties. The catalog number will
display in the Device Name field and the installed firmware version
will display in the Revision field.
In the example shown to the left, the Device Name is 5069-SERIAL
and the Revision is 1.011. This product has the correct firmware
installed and no action is required. If the Revision had shown
2.001, this product would be subject to the actions of this
notification.
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– Description –
An anomaly that exists with the Compact 5000 I/O Serial Module, catalog number 5069-SERIAL. Product manufactured from October 10, 2019, through November 14, 2019, was shipped with incorrect firmware.
On a small number of product firmware version 2.001 was installed instead of the correct firmware version 1.011.
– Temporary Workarounds –
No workaround has been identified. Affected product must be replaced.
– Correction –
Correction requires replacement of identified affected product. For any product matching the catalog number and manufacturing date information in the Product Identification section of this document, return the product to your local Rockwell Automation Distributor, Sales Office, or other place of purchase and request replacement product. Reference this Product Notice 2019-12-001 when requesting replacement product. This product is not available for repair or exchange.
New product still within its shipping carton should be returned with the factory seals intact.
Rockwell Automation will accept requests for replacement product for a period of 18 months from the initial publication of this Product Notice.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
 Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance.
 If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement. Make sure to reference this Product Notice when requesting replacement product.
 All returns should be over packed to prevent shipping damage during transit.
 Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document.
 If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling.
 Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1092645. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
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If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
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Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us  Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062

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