1715 and AADvance T9000 Nuisance Soft Error Detection Faults
Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
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PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns.
Allen-Bradley 1715 and AADvance T9000 Nuisance Soft Error Detection Faults
Reference: 2020-07-002
Date: July 2020
This Product Notice informs you of a potential anomaly that exists with the Allen-Bradley® 1715-AENTR, AADvance® T9110, and Eurocard T9120 products when used with select Digital Output Modules. Customers may experience spurious nuisance soft error detection (SED) errors in either the adapter / processor or the output module.
– Product Identification –
The affected products are:
Processor Module / Adapter
Corresponding I/O Module
Allen-Bradley 1715-AENTR EtherNet/IP Adapter, firmware versions through 3.002
Allen-Bradley 1715-OB8DE Digital Output Module, all firmware versions
AADvance T9110 Processor Module, system releases through 1.40
AADvance T9451 or AADvance Eurocard T9551 Digital Output Module, all system releases
AADvance Eurocard T9120 Processor Card, system releases through 1.32
AADvance T9451 or AADvance Eurocard T9551 Digital Output Module, all system releases
The processor module / adapter may exhibit the anomaly, or the corresponding I/O module may exhibit the anomaly when used with a processor module / adapter using the listed firmware versions.
1715-AENTR users may use RSLinx to determine the module’s firmware version. 1715-AENTR and AADvance users may use the AADvance 1715 Trusted Collection Tool to determine the processor’s or adapter’s firmware version.
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The AADvance 1715 Trusted Collection Tool may be downloaded from the Rockwell Automation Product Compatibility and Download Center –
1. Go to https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx?crumb=112.
2. Enter “AADvance” in the search . . . field.
3. Select the AADvance 1715 Trusted Collection Tool.
4. Select the most current version and click Downloads to start the download process.
Note – Current users of the AADvance 1715 Trusted Collection Tool are advised to verify they are using version 1.40.26 or later.
Instructions for the use of the AADvance 1715 Trusted Collection Tool may be found on the Rockwell Automation Knowledgebase, Document ID IN37555. The firmware version information for all products can be found in the resulting .CSV file.
– Description –
A potential anomaly exists with the Allen-Bradley 1715-AENTR, AADvance T9110, and Eurocard T9120 products. Customers may experience spurious nuisance soft error detection (SED) errors. For modules used in duplex mode, this is indicated by a red “Healthy” front panel indication and module Tags / Variables fault alarm. For 1715-OB8DE modules used in simplex mode, the error can only be observed using the System Health function of the AADvance 1715 Trusted Collection Tool. The image below shows an example System Health SED for the 1715-OB8DE module.
Similar diagnostic information is available from the System Health SED for other listed modules.
Customers can use the AADvance 1715 Trusted Collection Tool version 1.40.26 or later to view system health. SED related fault information can be identified. Download the latest collection tool from the PCDC as described in the Product Identification section of this notification.
Detailed SED fault response information is included in Appendix B for 1715 and in Appendix C for AADvance.
– Temporary Workarounds –
Affected modules must be power cycled within the Mean Time to Restore (MTTR).
• Power cycle the processor / communication adapter modules one at a time after verifying there are not faults present on the attached Ethernet network, making sure each module has fully powered up and qualified before moving to the next module.
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• Power cycle the I/O modules after verifying no channel faults criss-crossed between module pairs.
Power cycling the modules does not guarantee the system will not trip. However, if the system trips the system should go to the configured safe state if the system is designed per Rockwell Automation documentation and safety guidelines.
Nuisance SED errors may be reduced by updating AADvance products to system release 1.40.
If the fault occurs multiple times on the same module, the product should be returned for upgrade or replacement.
– Correction –
Correction requires a firmware update.
• For Allen-Bradley 1715-AENTER, update to firmware version 3.003 or later.
• For AADvance T9110 and Eurocard T9120, update to system release 1.41 or later.
When available, firmware may be downloaded and installed from the Rockwell Automation Product Compatibility and Download Center. A link has been made available on the Rockwell Automation Knowledgebase article for this notification, ID PN1520, if you would like to receive an email notification when firmware addressing this anomaly is available.
Important – Product hardware is not affected and may not be returned on this notification.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
• Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance.
• Sign up for email notification as described in the Correction section of this document.
• Until firmware addressing this anomaly is available for download and installation, refer to the Temporary Workarounds section of this document.
• If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Notice when calling.
• Customers with TechConnect contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number PN1520 / 1127099. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
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If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
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Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062
If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.
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Appendix B
1715 Detailed SED Fault Response
Module Configurations with SED Error Present / Detected
1715-AENTR Duplex 1715-OB8DE Simplex 1715-OB8DE Duplex AENTR Module Indications LED Module Status
Flashing Red
Steady Green
Steady Green Redundancy Status
Steady Green
Steady Green
Steady Green Rack Status
Steady Green
Steady Red
Steady Red Module Info AOP tab Major Fault
None
None
None Minor Fault
Recoverable
None
None Internal State
Run Mode
Run Mode
Run Mode Input Tag .ModAFault
1 0
0 .ModBFault
0 0
0 .GroupFault
0
0
0 Annunciated in Studio 5000 Controller Organizer
No
No
No OB8DE Module Indications LED Healthy
Steady Green
Steady Red
Steady Red Ready
Steady Green
Steady Green
Steady Green Module Info AOP tab Major Fault
None
Recoverable
Recoverable Minor Fault
None
Recoverable
None Internal State
Run Mode
Run Mode
Run Mode Input Tag .ModAFault
0 NA
1 .ModBFault
0 NA
0 .GroupFault
0
0
0 Annunciated in Studio 5000 Controller Organizer
No
No
No
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Appendix C
AADvance Detailed SED Fault Response
Module Configurations with SED Error Present / Detected
T9110 MP T9451 DO T9451 DO Duplex Simplex Duplex LED Healthy
Steady Red
Steady Green
Steady Green Ready
Steady Green
Steady Green
Steady Green Run
Steady Green
Steady Green
Steady Green System Healthy
Steady Red
Steady Red
Steady Red Controller Status Equipment View System Health
FALSE
FALSE
FALSE Processor Module A Online
TRUE
TRUE
TRUE T9110 Processor Module A Health
FALSE
TRUE
TRUE Module Processor Module A Ready
TRUE
TRUE
TRUE Indications Processor Module B Online
TRUE
TRUE
TRUE Processor Module B Health
TRUE
TRUE
TRUE Processor Module B Ready
TRUE
TRUE
TRUE Processor Module C Online
TRUE
TRUE
TRUE Processor Module C Health
TRUE
TRUE
TRUE Processor Module C Ready
TRUE
TRUE
TRUE LED Healthy
Steady Green
Steady Red
Steady Red Ready
Steady Green
Steady Green
Steady Green Run
Steady Green
Steady Green
Steady Green IO Module Status Equipment View A Module Online Status
TRUE
TRUE
TRUE T9451 A Module Health Status
TRUE
FALSE
FALSE Module A Module Ready Status
TRUE
TRUE
TRUE Indications A Module Run Status
TRUE
TRUE
TRUE A Module Shutdown Status
FALSE
FALSE
FALSE B Module Online Status
TRUE
FALSE
TRUE B Module Health Status
TRUE
FALSE
TRUE B Module Ready Status
TRUE
FALSE
TRUE B Module Run Status
TRUE
FALSE
TRUE B Module Shutdown Status
FALSE
FALSE
FALSE

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