Temporary policies to protect our customers, vendors and employee-owners
Effective Tuesday, March 24, our counter operations will continue to operate; however, orders for material must be called in, emailed, or entered in using our e-commerce service. This policy will be in place until further notice at all Border States locations. We will assemble your order and provide curbside pickup with a friendly smile and a wave while we load your vehicle at our location. Or if you prefer, we will deliver to your site. Please contact your Border States Sales team with any questions. You may also access information anytime by logging in on borderstates.com or by calling our Emergency HELP Line – 800.800.0199.
Effective Friday, March 20, we will be implementing a temporary No Contact Delivery (NCD) process to further protect our customers and employee-owners from exposure. To facilitate NCD, we will not be requiring a physical signature for delivery. Our delivery drivers will note or type in deliveries and may also take a photo of the freight and the person who received the freight at point of delivery. Our employee-owners are encouraged to wear gloves when handling freight and follow the CDC’s recommended social distancing practices to further lower the risk of exposure for our customers and team.
We have enacted these temporary policies to protect the health and safety of our customers, vendors and employee-owners. To limit exposure, we will also be conducting meetings digitally or by phone whenever possible and may decline or postpone face-to-face meetings.
We are monitoring the rapid development of the COVID-19 outbreak and remain committed to protecting the health and safety of our customers, vendors, employee-owners and the vulnerable in our communities.
We recognize the key role we play in supporting this country’s infrastructure through our customers’ ability to provide critical services in our communities. We remain open to serve you, and we are focused on doing all we can to support you while we work through the COVID-19 outbreak together.
For our employee-owners
To protect the health of our employee-owners, we have enacted the following temporary policies at our branches and Branch Support Center (corporate office).
Border States employee-owners:
- Are encouraged to use digital as an option for meetings
- Have been notified that business travel outside the United States is prohibited until further notice
- Are asked to eliminate nonessential domestic business meetings and travel
- Who test positive for COVID-19 or have been in contact with someone who has a confirmed case are required to notify the company immediately
- Who have been quarantined, and are able, will work from home
We have a disaster recovery and business continuity plan in place to ensure continuity of our operations and safety for our customers and employee-owners. Our cross-organizational crisis response team is diligently monitoring the development of this outbreak to review and change these policies as needed.